Yorky
Fullritis Member
A follow on from another thread:
"It appears that all card readers are not the same. My original card reader has "ibanking" upon it. The new card reader (received today) is plain. My ibanking card does not work with the new, plain, card reader although it still does with my original card reader - but only for accessing my ibanking account (which is the same as my "new" online banking account - unless I have twice as much money than I thought)."
Following the above, I contacted Natwest in this regard. They said that they had no record of my ibanking card number and quoted another number (last 4 digits) to me. I didn't have that card (I only have one card). They cancelled that card and agreed to send me another. Next day I received another card with the same number as was quoted the previous day. Obviously that didn't work as it had now been cancelled. Last Friday I received another card with the promise that a pin number would follow. Yesterday I received the pin number and this morning was finally able to correct their error on my email address (changing the email service provider to "cscoms.com" and not "oscoms.com" as the bank had on record.)
I now have both "ibanking" and "online banking" (two customer numbers, three cards with three pin numbers and two card readers) but only one account.
"It appears that all card readers are not the same. My original card reader has "ibanking" upon it. The new card reader (received today) is plain. My ibanking card does not work with the new, plain, card reader although it still does with my original card reader - but only for accessing my ibanking account (which is the same as my "new" online banking account - unless I have twice as much money than I thought)."
Following the above, I contacted Natwest in this regard. They said that they had no record of my ibanking card number and quoted another number (last 4 digits) to me. I didn't have that card (I only have one card). They cancelled that card and agreed to send me another. Next day I received another card with the same number as was quoted the previous day. Obviously that didn't work as it had now been cancelled. Last Friday I received another card with the promise that a pin number would follow. Yesterday I received the pin number and this morning was finally able to correct their error on my email address (changing the email service provider to "cscoms.com" and not "oscoms.com" as the bank had on record.)
I now have both "ibanking" and "online banking" (two customer numbers, three cards with three pin numbers and two card readers) but only one account.