If anyone can be arsed to read the story to date, this is the complaint I sent to RBSI this afternoon:
" I have been a RBSI customer for almost 20 years and I currently live in Thailand.
It has been brought to my attention that the previous method I had used for transferring monies from my Jersey account into an account in Thailand (telephone banking) was being discontinued this year.
With this in mind, earlier this year, I applied online for internet banking and this facility was granted.
Approximately four weeks ago I decided to test the system and discover how easy it was to transfer monies to my Thailand bank account. The online application required a sort code for the bank to which I wished to transfer but unfortunately my bank here does not have a sort code, only a swift code.
I went onto your online chat facility and explained this to your representative who informed me that all banks have sort codes and I should contact the head office of my bank who would provide it.
After the head office advised that banks in Asia do not have sort codes, I rang your help desk in Jersey and advised an RBSI employee. She told me that the online representative was incorrect and in fact, I didn’t have the facility to transfer monies overseas, only within Europe. I needed ibanking.
I loaded your website and attempted to print the ibanking application form but unfortunately it did not work. I rang the help desk again (same employee) who said she would request that an application form be sent to me on the following Monday (23 June) by email (it was Saturday here).
The following day instead of trying to print the application form direct from your site, I downloaded the form and it printed out satisfactorily. I therefore completed the form and, having had no response from your offices on the Monday, posted it recorded delivery on the Tuesday (24 June).
On the following Friday, I received an email from your representative with the application form attached but as I had already dispatched the completed application there was no need for me to view it.
On Saturday (5 July) I received confirmation from Thai Post that the document had been delivered successfully at you P.O. Box.
Having not received any confirmation of receipt from your office by the following Friday morning (11 July), I emailed your office, attaching the “Track and Trace” record from Thai Post. I received a response the same day stating that the document had not been received and could I advise the name of the person who signed for it. At the time it was a major Buddhist holiday in Thailand so I was unable to contact Thai Post until the following Tuesday (15 July) which I did. Thai Post confirmed that the document had been delivered but they didn’t know who had signed for it as that information was with Jersey Post Office.
I emailed your office the same day to advise them of the situation but to date (17 July) I have had no response.
In anticipation of the document being lost forever, yesterday I printed out a copy of the form sent via email to me the previous month and in completing it I found that it is different from the one previously downloaded from your website. I also noticed that there was another form attached which was for current ibank customers (which I am one) to upgrade to ibanking plus. This form, as far as I can determine, is not available from your website.
Yesterday evening I contacted your online chat again to ask the difference between ibanking and ibanking plus only to find that your employee did not know anything about ibanking plus.
Although I have now deduced that the difference is that ibanking is purely for European use whereas ibanking plus is for use worldwide.
I shall await a response to my latest email (if any) which hopefully will inform me that my application has been located and is being processed, but if not, I shall despatch an “upgrade” application (although why should I not expect that to be lost?).
Overall, I find your services very unsatisfactory and I believe in reading the above, you may understand why."
And if you read it carefully, you will note that I refrained from including the word "wankers".
Y
