Yorky
Fullritis Member
I received a letter from NatWest International today in which they said that they had tried to contact me by email but failed. Their suggestion was to log in and select "My Details" and check that they had my correct email address (my 20 year old email address during which time I've been with the bank). I logged on and there was no "My Details" on the menu. I accessed "contact us" and explained the problem. They could not understand it and asked for my customer number (same number for 25 years) but they couldn't find it. Are you sure that you have "online banking"? No, I have "ibanking". "Ah, well that's the problem; you need "online banking". So why are your office telling me to check my details on "online banking" when they know I don't have it? I don't know, you'll have to register with "online banking". So I tried. I got as far as them sending me an OTP to my handphone number (which they had) and which after 3 attempts I did not receive so they are now sending it by post (by which time it will likely have expired).
I had another rant earlier regarding Kasikorn Bank here in Thailand but that would be unprintable.
I had another rant earlier regarding Kasikorn Bank here in Thailand but that would be unprintable.