Prakhonchai Nick
You chose a custom title
I think Coffee's comment was with regard to your wife doing your donkey work going to Bangkok for youYorky, are you now unable to travel...or just consider it simply an inconvenience on your part ?
I think Coffee's comment was with regard to your wife doing your donkey work going to Bangkok for youYorky, are you now unable to travel...or just consider it simply an inconvenience on your part ?
I think Coffee's comment was with regard to your wife doing your donkey work going to Bangkok for you
If I'd have gone to Bangkok to collect the passports then my wife would have accompanied me. Thereby tripling the cost. And whatever HMPO, Liverpool say about reimbursing the costs, I have little faith.
Don't you know the way..................... or would Mrs Yorky be wearing the the trousers that day ?
I guess they are using BACS to transfer the money. My refund from the Tax man took three working days too. They used BACS.Transactional Finance Team, His Majesty's Passport Office: "I am sending this email to confirm that the refund of £113.30 with respect to the above reference was made today. The money has left our account now, and should take 3-5 working days to reach the account of the card that you gave."
Me: "Do you know why it takes 3 - 5 working days from the time it leaves your account until it arrives in mine? At any time, day or night, 365/6 days of the year, transfers of money from my bank in Isle of Man to my bank in Thailand via Wise takes minutes."
Transactional Finance Team, His Majesty's Passport Office: "I am afraid I have no idea why it takes so long for the money to leave our account and arrive in the destination account."
DWP told me to expect a reply email in about 8 to 10 weeks FFS!"Dear Mr Yorky,
thank you for your reply.
I have passed your email onto the relevant department that can deal with your enquiry, they will reply to you directly within 3 working days.
Regards,
His Majesty’s Passport Office"
DWP told me to expect a reply email in about 8 to 10 weeks FFS!
"Dear Mr Yorky
Thank you for your 25 August call (call?) regarding your claim for expenses incurred relating to your most recent passport application.
We are accountable for public funds and it is essential that any reimbursements are auditable and justifiable for the taxpayer
Please provide receipts for any outstanding refund claims you may have for reimbursement consideration by emailing CustomerServiceManagementTeam@hmpo.gov.uk ensuring that you quote the above reference number in the subject line of your email. Please note that if your reference number is not included, your email will not be actioned or responded to.
Once I have received the information, I will be able to review the matter further. If we do not receive your response within the next 5 working days, we will file your case pending further contact from you.
Please do not reply to this email as this is a no-reply mailbox and emails are not monitored. For contact information regarding a new or closed complaint, please visit: https://www.gov.uk/passport-advice-line
Kind Regards,
S Armstrong
Complaints Team
His Majesty’s Passport Office"
"To CustomerServiceManagementTeam@hmpo.gov.uk
Dear Sirs,
I have today received an email from a S. Armstrong of your complaints team requesting receipts for costs incurred by myself in relation to replacing a passport which was issued to me with an error.
The amounts outstanding are ฿425.00 and ฿500.00 and the costs were incurred in August 2022 and May 2023 respectively. Receipts were sent to you at the time and were subsequently agreed due for reimbursement. However, reimbursement has not been received to date.
In addition and in respect of an associated claim, an amount of ฿5,000.00 was reimbursed as ฿4,872.22, the difference apparently being charges levied for the cost of the transfer. This is not acceptable.
I would remind you that HMPO were originally informed of the error on the passport in March 2022, some 18 months ago and although the passport has now been replaced (May 2023) these outstanding matters just drag on apparently due to the inefficiency of HMPO departments.
I would request that in view of the above, urgent attention is given to reimbursement of my costs (฿1,052.78 outstanding) in full.
Regards"
There has been no response to date so I wrote to the "helpline" on Saturday. They replied the same day:
"Thank you for your email regarding your complaint reference POGR2/0911657/23. I have escalated your complaint to the relevant department. We will contact you as soon as possible."
No name given
The latest date for me to get a reply to my June DWP complain letter about my forthcoming pension on 22nd Dec, is next February!!!
But only if the sterling exchange rate has hit 50 by then?I know that it's not funny but..................
And my case for compensation submitted to IEC back in July 2023 is still awaiting action. I'm anticipating Christmas at the earliest.
What Christmas?But only if the sterling exchange rate has hit 50 by then?