nomad97
Resident Geek
@Wanderer is not alone in his long periods by the telephone waiting to be connected to a human at the other end. Yesterday, I suffered the indignity of 3 x 30 minutes periods waiting for the A.I. interface to connect me to a human being. That's 90 minutes or more at 3 baht/minute listening to my smartphone say, "All our operatives are very busy at the moment, please hold" or words to that effect. The message was repeated at regular intervals pending a connection. Why was it imperative that I spoke to a human when the A.I. could not fix the problem?
A couple of weeks ago, I decided to change my memorable information on my logon to the mobile and PC app. All was going well until the bank tried to send me the verification code. I received the message, "Unable to send verification code to your phone number. Please ring the following number and quote the following reference number". The first waiting period of 30 minutes then began. I finally got to talk to the operative. In our discussions the problem then emerged, when I had created the account I had, incorrectly, inserted an additional '0' at the beginning of my telephone number. That was why the automated app was unable to send me the verification code. Not to worry, the young lady taking my call could see the extra '0' and promised to correct the problem. "Please wait an hour or so for the changes to take effect and then try again," she said.
I waited 2 hours and tried again, only to receive the same message, "Unable to send verification code to your phone number. Please ring the following number and quote the following reference number". So, back on the telephone and the beginning of another long wait in excess of 30 minutes to get to the human operator. I went through the rigmarole, once again, name, number, rank, and 2nd and 4th letters from your password, before explaining the problem. This time, the young man seemed to understand the problem and said action would be taken to correct the phone number. I was told to wait for a couple of hours for the change to take effect. I did, then I tried again, the same message was duly repeated, unable to call your phone number.
I waited another couple of hours and tried again. This time a new message appeared, "Unable to contact you by phone - there is no phone number for your account". Over an hour on hold, 2 operatives, both assured me the problem would be corrected, and now no phone number at all. WTF! I think the A.I. could do a better job than their human equivalents. I had started this contact with the bank at 14.00 hours, the UK opening time for the bank, and by now it was rapidly approaching 19.00 hours. Ok, let's give it one last try. Another 30 minutes on the holding cycle before speaking to a very well-informed young man who took me places on my PC I had never been before. While punching through the app he asked me to press "Ctrl, Shift, and Delete" while in the Chrome Browser. This brought up the option to delete all cookies which I did. I was then advised to wait for 10 minutes or so and then try again. I did. I was rewarded with a curt message "There is no phone number for your account". A double WTF!
At 07.00 this morning, after giving them nearly 12 hours to update my account, I tried again only to find I am still locked out. Without the all-important phone number to which they can send a verification code, there is nothing I can do to log into my account. One must ask the question, "How difficult is it to correct some basic information in your account? Three operatives down, over 2 hours on the phone, 3 promises of action, and still nothing. Only 6 hours till 14.00 before battle recommences. Wish me luck.
A couple of weeks ago, I decided to change my memorable information on my logon to the mobile and PC app. All was going well until the bank tried to send me the verification code. I received the message, "Unable to send verification code to your phone number. Please ring the following number and quote the following reference number". The first waiting period of 30 minutes then began. I finally got to talk to the operative. In our discussions the problem then emerged, when I had created the account I had, incorrectly, inserted an additional '0' at the beginning of my telephone number. That was why the automated app was unable to send me the verification code. Not to worry, the young lady taking my call could see the extra '0' and promised to correct the problem. "Please wait an hour or so for the changes to take effect and then try again," she said.
I waited 2 hours and tried again, only to receive the same message, "Unable to send verification code to your phone number. Please ring the following number and quote the following reference number". So, back on the telephone and the beginning of another long wait in excess of 30 minutes to get to the human operator. I went through the rigmarole, once again, name, number, rank, and 2nd and 4th letters from your password, before explaining the problem. This time, the young man seemed to understand the problem and said action would be taken to correct the phone number. I was told to wait for a couple of hours for the change to take effect. I did, then I tried again, the same message was duly repeated, unable to call your phone number.
I waited another couple of hours and tried again. This time a new message appeared, "Unable to contact you by phone - there is no phone number for your account". Over an hour on hold, 2 operatives, both assured me the problem would be corrected, and now no phone number at all. WTF! I think the A.I. could do a better job than their human equivalents. I had started this contact with the bank at 14.00 hours, the UK opening time for the bank, and by now it was rapidly approaching 19.00 hours. Ok, let's give it one last try. Another 30 minutes on the holding cycle before speaking to a very well-informed young man who took me places on my PC I had never been before. While punching through the app he asked me to press "Ctrl, Shift, and Delete" while in the Chrome Browser. This brought up the option to delete all cookies which I did. I was then advised to wait for 10 minutes or so and then try again. I did. I was rewarded with a curt message "There is no phone number for your account". A double WTF!
At 07.00 this morning, after giving them nearly 12 hours to update my account, I tried again only to find I am still locked out. Without the all-important phone number to which they can send a verification code, there is nothing I can do to log into my account. One must ask the question, "How difficult is it to correct some basic information in your account? Three operatives down, over 2 hours on the phone, 3 promises of action, and still nothing. Only 6 hours till 14.00 before battle recommences. Wish me luck.
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